Scaling $8.7M+ Annual Savings
Led end-to-end redesign of support orchestration that cut handle time and unlocked $8.7M+ in annual savings.
Architecting Agentic Experiences
Designed the interaction frameworks and system behaviors required for users to direct, supervise, and trust autonomous AI agents.
Driving VP-Level Alignment
Skilled at synthesizing complex proposals across product teams to secure leadership buy-in for multi-year self-service strategies and roadmaps.
